Not until we’ve tried to bring them back. Signed clients go quiet — they change numbers, lose momentum, get distracted. Too many firms let those cases lapse. But a client who’s gone dark isn’t gone; they’re a case you already paid to acquire, waiting to be recovered.
When a signed client stops responding, a structured sequence — automated outreach across text and email, escalating to human contact — works to reengage them before the case is closed out. We treat every dark file as recoverable until proven otherwise.
Recovering a signed client costs a fraction of acquiring a new one. The Firm Presence Score includes a look at where clients tend to drop in your process — and what reengagement could recover.
We score how your firm shows up when a client looks you up — search, reviews, AI answers, ads, and site health — and show you exactly where cases may be leaking. It’s free, it’s specific to your firm, and it’s yours to keep whether or not we work together.