In every bar survey, the top complaint about lawyers is the same: “they never told me what was happening.” Silence between milestones is where clients lose confidence — and where they start answering calls from other firms. Proactive updates fix it.
Automated milestone updates by text and email — case filed, records requested, hearing set, offer received — so a client always knows where things stand, without adding to your team’s workload. Steady, professional, on your firm’s brand.
A client who feels informed stays. The Firm Presence Score includes how your firm communicates today — and where the silent gaps are that quietly cost you clients.
We score how your firm shows up when a client looks you up — search, reviews, AI answers, ads, and site health — and show you exactly where cases may be leaking. It’s free, it’s specific to your firm, and it’s yours to keep whether or not we work together.